HIK-CONNECT APP REGISTRATION AND DVR DEVICE SETUP

STEP-BY-STEP TEST PROCEDURE

TEST 1: REGISTER USING AN EMAIL ADDRESS

1. Download and install the official Hik-Connect app on your smartphone.
2. Open the Hik-Connect app.
3. Tap “Login” and then select “Register” or “Sign Up”.
4. Select your country or region.
5. Accept the Terms of Service and Privacy Policy.
6. Select “Register by Email Address”, if available.
7. Enter a valid email address that you can access.
8. Tap “Get Security Code” or the equivalent option.
9. Open your email inbox and retrieve the verification code. Check your Spam or Junk folder if necessary.
10. Return to the Hik-Connect app and enter the verification code.
11. Tap “Next” and create a password that meets the requirements displayed in the app.
12. Complete the registration process.
13. Log in using your registered email address and password.
14. Confirm that you can access the Hik-Connect home screen.

TEST RESULT: PASS / FAIL

PASS CONDITION: The account is successfully registered, and you can log in.

TEST 2: REGISTER USING A MOBILE PHONE NUMBER

1. Open the Hik-Connect app.
2. Tap “Login” and then select “Register” or “Sign Up”.
3. Select your country or region.
4. Accept the Terms of Service and Privacy Policy.
5. Select “Register by Mobile Phone Number”, if available.
6. Select the correct country calling code for your mobile number.
7. Enter your mobile phone number in the format requested by the app.
8. Tap “Get Security Code” or the equivalent option.
9. Wait for the SMS verification code to arrive on your phone.
10. Enter the verification code in the app.
11. Tap “Next” and create a password that meets the requirements displayed in the app.
12. Complete the registration process.
13. Log in using your registered mobile number and password.
14. Confirm that you can access the Hik-Connect home screen.

TEST RESULT: PASS / FAIL

PASS CONDITION: The account is successfully registered, and you can log in.

NOTE: Email and mobile phone registration are alternative methods. You do not need to register twice to add a DVR. Available registration methods may vary by region and app version.

TEST 3: PREPARE THE HIKVISION OR HILOOK DVR

1. Connect the DVR’s LAN port to your internet router using a network cable.
2. Connect a monitor and mouse to the DVR.
3. Log in to the DVR using the administrator account.
4. Open Menu.
5. Navigate to Configuration > Network > Advanced Settings > Platform Access. Menu names may vary by DVR model and firmware.
6. Select Hik-Connect as the platform, if required.
7. Enable the Hik-Connect service.
8. Accept the terms and conditions if prompted.
9. Create or confirm the device verification code.
10. Click Apply or Save.
11. Wait for the Platform Access status to change to “Online”.
12. Locate the DVR’s QR code on the Platform Access screen or on the device label.

TEST RESULT: PASS / FAIL

PASS CONDITION: Hik-Connect is enabled, and the Platform Access status shows Online.

IMPORTANT: If the status remains Offline, troubleshoot the DVR’s network and internet settings before proceeding.

TEST 4: ADD THE DVR TO THE HIK-CONNECT APP

1. Open the Hik-Connect app on your smartphone.
2. Log in using the account created in Test 1 or Test 2.
3. On the home screen, tap the “+” icon.
4. Select “Scan QR Code”.
5. Scan the QR code displayed on the DVR monitor or printed on the device label.
6. Wait for the app to identify the DVR.
7. Tap “Add” to add the device.
8. If requested, enter the DVR’s verification code configured in the Platform Access settings.
9. Follow any additional instructions displayed by the app.
10. If prompted, enter a suitable device name, such as “Shop DVR”.
11. Complete the adding process.
12. Return to the device list.
13. Confirm that the DVR appears in the list.
14. Open the DVR and select a camera channel.
15. Tap Play to test live video.

ALTERNATIVE METHOD IF QR SCANNING FAILS:

1. Tap “+” in the Hik-Connect app.
2. Select Manual Adding, if available.
3. Choose Hik-Connect as the adding method.
4. Enter the DVR’s correct serial number.
5. Follow the prompts to add the device.
6. Enter the verification code if requested.
7. Confirm that the DVR appears in the device list.

TEST RESULT: PASS / FAIL

PASS CONDITION: The DVR is successfully added to the Hik-Connect account and live video can be viewed.

IMPORTANT: The verification code is different from the Hik-Connect account password. A DVR that is already bound to another account may need to be unbound before it can be added.

TEST 5: VERIFY REMOTE VIEWING

1. Confirm that the DVR appears in the Hik-Connect app.
2. Confirm that the device status is Online.
3. Connect the smartphone to the same Wi-Fi network as the DVR.
4. Open the DVR and test live video.
5. Turn off Wi-Fi on the smartphone.
6. Ensure the smartphone is connected to mobile data.
7. Open Hik-Connect again.
8. Select the DVR and test live video.
9. Confirm that the camera channels load successfully.
10. If available, test playback of recorded footage.

TEST RESULT: PASS / FAIL

PASS CONDITION: Live video works over mobile data, allowing remote viewing outside the local network.

TEST 6: TROUBLESHOOTING

1. DEVICE OFFLINE:
   • Check the Ethernet cable and router connection.
   • Check the DVR’s IP address, gateway and DNS settings.
   • Confirm that Platform Access is enabled.
   • Confirm that the DVR has internet access.
2. DEVICE ADDED BY ANOTHER ACCOUNT:
   • The DVR may still be bound to a previous Hik-Connect account.
   • Ask the previous account owner to remove or unbind the device, or follow Hikvision’s official ownership-verification process.
   • Resetting the DVR password does not necessarily remove account binding.
3. VERIFICATION CODE ERROR:
   • Confirm the correct verification code in the DVR’s Platform Access settings.
   • Check for typing errors and letter case.
   • Do not confuse the verification code with the DVR administrator password.
4. QR CODE NOT RECOGNISED:
   • Clean the camera lens on the smartphone.
   • Adjust the distance and lighting.
   • Try the QR code displayed on the DVR monitor.
   • Use manual adding if supported.
5. LIVE VIDEO DOES NOT LOAD:
   • Confirm that the DVR is Online.
   • Check the internet connection.
   • Try a lower video stream quality.
   • Test using mobile data instead of local Wi-Fi.

FINAL TEST CHECKLIST

[ ] Email registration completed successfully.

[ ] Mobile phone registration completed successfully, if supported.

[ ] DVR connected to the internet.

[ ] Hik-Connect enabled on the DVR.

[ ] Platform Access status shows Online.

[ ] DVR successfully added to the Hik-Connect app.

[ ] Live video works over local Wi-Fi.

[ ] Live video works over mobile data.

[ ] Remote viewing confirmed.

OVERALL RESULT: PASS / FAIL

INSTALLER NAME: __________________________

DVR MODEL: _______________________________

DATE: ____________________________________

COMMENTS / ERRORS: ________________________

OFFICIAL HIKVISION RESOURCES:
https://hsrc.hikvision.com/en/support/download/software/Hik-Connect/

https://supportusa.hikvision.com/support/solutions/articles/17000110900-how-to-setup-hikconnect